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Technical Support Packages

Terms of Service and Pricing

System Administration

Server Starter
115$ /month
  • ✓ Server monitoring
  • ✓ Security audit
  • ✓ Backup control
  • ✓ Incident response
SLA: 12 hours
Recommended
Server Standard
260$ /month
  • ✓ Everything in Starter
  • ✓ CI/CD integration
  • ✓ Containerization (Docker)
  • ✓ System optimization
SLA: 8 hours
Server Premium
560$ /month
  • ✓ Everything in Standard
  • ✓ Architecture planning
  • ✓ Kubernetes/Scaling
  • ✓ 24/7 System management
SLA: 4 hours

Software Development

Dev Starter
250$ /month
  • ✓ 10 hrs free time *
  • ✓ Any type of task
  • ✓ Basic priority **
  • ✓ 25$/hr effective price
Dev Standard
450$ /month
  • ✓ 20 hrs free time *
  • ✓ Any type of task
  • ✓ High priority **
  • ✓ 22.5$/hr effective price
Recommended
Dev Premium
800$ /month
  • ✓ 40 hrs free time *
  • ✓ Any type of task
  • ✓ Highest priority **
  • ✓ 20$/hr effective price

Planned

25 $ / hr ***
  • New features
  • Planned changes
  • Consultation

Emergency

38 $ / hr
  • Critical bugs
  • System recovery
  • Immediate intervention
Terms and Transparency:
1. Working hours are tracked via the Clockify/Hubstaff platform (with logs and screenshots).
2. SLA (response time) is the period from receiving a notification until work begins on the issue.
3. * The hours included in the package represent a total limit. After the hours are exhausted, any additional work is billed at the package's effective hourly rate.
4. ** Priority determines the order of task execution relative to other tasks (e.g., tasks for a customer with the highest priority are completed first).
5. *** Users with an active package retain the discounted effective price provided by the package (e.g., additional hours for the $800 package are billed at $20/hr).